“Passionate about what we do and about doing it right” Customer satisfaction and retention is key in any successful business, something Credit Limits International demonstrates more than most. Since the business was founded sever years ago. It has only ever lost on client – and then it was due to all infrastructure being consolidated in France. Managing director Pierre Haincourt feels passion is the reason his business has such an impressive track record of retaining clients. He said “We are passionate about what we do and about doing it right. Passion is contagious. If you are passionate about what you do, your customers will feel it, so they will appreciate the quality you aim to deliver, they will talk to others about your services, and they will be with you for the long term.” This passion is something that exudes Pierre and his team, as it regularly helps local businesses and resident with talks and presentations. The team advises people for free about how to recover debt and recently spoke to student from Canterbury University about how to best manage their finances. It has presented to the Faversham Business Partnership on the topic of “ How to get paid on time, and what if you don’t?” The company has also worked with a local group of unemployed people on how to present their CV and manage a job interview. Pierre is also passionate about ensuring his staff are treated well stating “a happy team is an effective team”. Credit Limits International holds team building as regularly as every four to six weeks, offers in-house training and gym membership, as well as flexible working options. Pierre outlined why he felt his business deserved to be the 2016 Swale Business of the Year-“We have an impressive track record of retaining both staff and clients, and this is because we ensure both are treated well. “We are a professional caring and successful outfit in Swale and we are the living proof it is possible to build and run a successful business by working hard and doing things properly.”