{"id":3722,"date":"2019-11-29T15:17:47","date_gmt":"2019-11-29T15:17:47","guid":{"rendered":"https:\/\/staging.amj-uk.com\/cli_2019\/?p=3722"},"modified":"2019-11-29T15:39:23","modified_gmt":"2019-11-29T15:39:23","slug":"debt-collection-agency-and-customers","status":"publish","type":"post","link":"https:\/\/staging.amj-uk.com\/cli_2019\/debt-collection-agency-and-customers\/","title":{"rendered":"Debt Collection Agency and Customers"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ specialty=”on” module_class_1=”et_pb_column_2_3″ module_class_2=”et-last-child et_pb_column_1_3″ custom_css_main_1=”\/*width: 64.833% !important;*\/” custom_css_main_2=”\/*width: 29.666% !important;*\/||min-width: 29.666% !important;” _builder_version=”3.22″ custom_padding=”0px|0px|27px|0px”][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_row_inner admin_label=”Row” _builder_version=”3.25″ custom_padding=”35px|0px|29.6875px|0px” custom_css_main_element=”padding-right: 0 !important;||padding-bottom: 0 !important;”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_post_title meta=”off” featured_image=”off” text_color=”light” _builder_version=”3.0.89″ title_font=”|700|||||||” title_font_size=”19px” background_color=”#2a4984″ custom_css_post_title=”padding-bottom:0px !important; || ” border_width_all=”10px” border_color_all=”#2a4984″][\/et_pb_post_title][et_pb_divider show_divider=”off” _builder_version=”3.2″][\/et_pb_divider][et_pb_divider show_divider=”off” _builder_version=”4.0.7″][\/et_pb_divider][et_pb_text _builder_version=”4.0.7″ text_text_color=”#2a4984″ module_alignment=”left” hover_enabled=”0″]

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How the use of a debt collection agency<\/a> can preserve your customer relationships<\/h2>\n

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Did you realise that a debt collection agency can help you to maintain your customer relationships? That probably sounds counter-intuitive. Traditionally, debt collection<\/a> has tended to focus purely on the money collection process, and has not been concerned with relationships.<\/p>\n

But that is changing. In the modern business environment, where customer goodwill is essential, using a debt collection agency can help to reassure your customers.<\/p>\n

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Personalised debt recovery<\/strong><\/h3>\n

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So, how can a debt recovery agency help maintain your customer relationships? One way is through providing a tailored debt recovery solution. This can include flexible payments, or paying through more convenient methods. Customers in genuine difficulty with payments will find this helpful.<\/p>\n

Another popular personalised method advised by modern debt collection agencies is increasing the debt recovery time. This will give customers more time to pay, whilst ensuring that payment plans are affordable and achievable, and this can be supplemented by the freezing of interest for the duration of the instalment agreement.<\/p>\n

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Appropriate collection methods<\/strong><\/h3>\n

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A modern debt collection agency will also be flexible in the methods they use to collect debts. You should always speak to an agency acting on your behalf to ensure that their approach is \u00a0ommercial and professional. Often, you want to preserve a long-term business relationship, while ensuring that the debt is repaid, and an effective debt collection agency will be sensitive to this requirement.<\/p>\n

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Bad debt limitation<\/strong><\/h3>\n

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We all know that late payment is a drag on company cash flow and that bad debt kills profits. Often it is a sign that a debt collection agency is falling short and failing to do their job properly. But there are some steps that you can take to avoid getting into a bad debt situation:<\/p>\n